Send us your questions and we will get back to you as soon we can. We do not want to delay you getting to your success destination
Email us at email@example.com
Not sure what course or diploma is best for you or your team? Let Debbie help you.
Alternatively you can complete the website submission form at the bottom of this page. Let's get you off to a flying start!
You gain lifetime access to your learning zone for any courses you purchase
Your success journey begins, let’s get you started!
You will receive the following:
- Confirmation of your payment ( your invoice will tell you next steps too)
- Login details to your private learning zone, get access to your training modules immediately (this will be emailed to you, this will come from wordpress genzy talent academy, click any link to get started)
- Welcome email asking you to join the relevant Facebook private groups applicable to your purchase and how to guides
- Top tips on how to get the most out of the membership, course, or boot camps
Keep an eye out for emails and regularly check the private Facebook groups as most information will be there for key dates, lives etc. Check your spam folder if you cannot see anything.
For details on how to access your learning zone area:
You can easily access everything from the LOG IN tab in the navigation menu in the website. This is also at the bottom of the website ‘I am on my journey- Woohoo!’ button.
When you go into your login you will see the courses at the top, underneath the courses section you will see some 'boxes' at the bottom with useful links and information so you can connect to the private Facebook groups, get how to guides etc.
When you join you will be able to set up your login details. If you forget them then you can reset them easily. One login per user, other users need to have their own logins as part of any package or payments. Do not share your login details for security reasons.
1. How can I pay?
Credit card or PayPal. If you are a business and you want to pay by BACS, please contact us and we can raise an invoice and you can pay by BACS/bank transfer. BACS payments are available for annual membership subscriptions and courses.
2. How is payment taken?
Payment is taken when you join the membership or sign up for a course or boot camp. Auto renewal is set up for the membership. By giving us your payment details, you give us permission to automatically charge your credit or debit card as payment for the membership. One-off or agreed payment periods are set up for boot camps and online non- member courses. There is no auto renewal on these as you gain lifetime access.
Please contact us first by email firstname.lastname@example.org if you have a billing query, this enables us to rectify your query promptly.
Course and membership access is blocked if a valid payment card or method is not active, please add in your new card details should this happen and contact us at email@example.com so we can reactivate your login as soon as possible.
What is the cancellation policy?
Please contact us at firstname.lastname@example.org in the first instance if you wish to cancel. We want you to gain the best experience possible, your feedback is appreciated and if we can fix a concern or query, we will
Membership Monthly – You can cancel anytime. Your membership will expire at the next billing cycle if you want to cancel. E.G. you want to cancel on the 1st and your next billing cycle is the 10th then you will be a member and have access till the 10th, after that you will not be billed. You will need to provide 7 days’ notice to cancel so we can ensure the auto renewal is stopped for you. You will lose access to any training modules in your membership learning area. Should you re-join you will need to pay the current prices and you will not benefit from any pricing structure or discounts you have received in the past.
Membership Annual or set period - You can cancel anytime at the end of the membership period. Please contact us if you have any reason to feel unhappy about the services we provide, we value your feedback and we want to rectify any concerns you may have.
Boot camps and courses- As you are gaining access to all content and gaining immediate value, we are unable to offer a refund or cancel your online course or boot camp. When you make a payment at checkout you agree to waiver your right of withdrawal. If you do have a concern then please always email us in the first instance email@example.com we want to ensure you get the most out of our programmes and support
3. Are my payment details secure?
Our secure payment providers Woo Commerce, PayPal and Stripe hold your payment details. These providers are all used by all major retailers. Please keep your log in details secure and your payment details up to date. You are responsible for keeping your log in and payment details secure, just like you would be using any service. Do not share your log in details with anyone for security purposes. You agree to notify us immediately of any unauthorized use of your password or account or any other breach of security, and to ensure that you exit from your account at the end of each session. We cannot and will not be liable for any loss or damage arising from your failure to protect your password or account information.
You gain lifetime access to your learning zone so you can access any courses you have purchased
There are 3 ways you can access your learning zone:
1) LOGIN tab in the navigation menu on the right, on the website.
2)‘I am on my journey- Woohoo!’ button near the bottom of every website page
When you go into your login you will see the courses at the top, underneath this section you will see other useful links and information so you can connect to the private Facebook groups too. NB- Click inside the circles to access courses and lessons.
- You may not modify, copy, reproduce, republish, upload, post, sell, create, or exploit in any manner or medium any of the information provided via this website or learning zone areas. You may download content for your own personal use providing this is not shared by any method. One login per user allowed. We reserve the right to cease your access if we identify any infringement.
- We are not held liable for any comments, recommendations or information provided by any affiliation partners, industry experts or Genzy Talent Academy members
- All users of this site must be over the age of 16
- We are not obliged or liable for monitoring any content in our community groups
Refer to our full terms and conditions here if you want the detailed version.
Need more info before I dive in. Call or email
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Take me to my learning zone
I AM ON MY JOURNEY- WOOHOO!